Mixed Feelings on The Sumo Omni Plus

I just received my Sumo Omni Plus yesterday. I’ve been excited about getting this thing for weeks, but after setting everything up, I noticed it was missing something- The straps.

If you go to the website, you’ll notice that in the pictures of the product, this monstrous beast of a pillow-chair-thing has straps on the corners which snap together, allowing you to make it form into a chair. This is why I’d chosen this product. The versatility of having a crash pillow that turns into a chair, that can be picked up and chucked in a closet when not in use (so as to free up room), so that you can optimize for space or seating in the living room on the fly depending on how many people are over. This is what made the Sumo Omni Plus a theoretical masterpeice- All the reviews I read touted those straps as the killer feature, the thing that really set it apart from the regular omni. But what I received in the mail wasn’t that masterpeice. Instead, I got what amounts to a giant freakin’ pillow. Not that it isn’t an AWESOME pillow. It’s still comfortable (even though the foam inside hasn’t finished expanding/settling- it’s been less than 24 hours), and you can flip it on it’s side and sit on it in a comfortable, slightly goofy fashion.

After going over all the packaging twice to make sure that it wasn’t simply an external set of straps that I’d tossed aside accidentally, I called customer support this morning, and was pretty surprised to hear their explanation.

“The new model doesn’t come with straps.”

Excuse me? So I basically just paid 50 bucks more for a regular Omni, only a little smaller and with a microsuade cover instead of rip-proof nylon? The pictures on the website were still the model with straps. This is where I honestly started to feel gipped, as we were pretty much matching the definition of “not as advertised”. The next words out of my mouth were, as a software developer, words I never thought I’d ask. “Can I exchange it for the older version, then?” She said that the old version was sold out, but that she’d check with shipping to see if they had any left, and call me back. I specified that I didn’t actually need them to send me a full new Omni Plus- I only wanted a new cover, the one that came with straps.

I suppose, worst-case scenario, I can just exchange it for a Gamer instead. Since the primary role is going to be as a chair and not a pillow, this seems like the logical substitute (also since it’s the exact same price). However, I’m a little worried about the return policy, which states that returns must be pre-approved by the Customer Service Department (is “I was expecting your older model, not the new one where you took away the feature I most cared about”), not to mention instructions, which state that all returns must be made in original packaging. This is a problem because the original packaging was vacuum-sealed, and the exposure to air has ballooned the end product into something much larger than one could ever hope to fit back into the box without the proper machinery. To give you an idea, here’s a picture of the Omni, standing next to the box it was shipped in.

At the very least, I think they need to update the pictures on the website, and throw an article into their “news” section that specifies the change to the omni. I have no idea what else is different in the “new version” of the omni plus- God knows why they removed those straps, but having done so they at least have a responsibility to not advertise something with more features than what they’re actually providing. As for sumo customers out there- I’d ignore the omni plus until this gets addressed. If what you want is primarily a crash mat, rock the straight Omni and save yourself 50 bucks. If you want something that’ll primarily be used as a chair, you should probably lean toward the “gamer” model.

Still waiting on a response from customer service as to whether I can get the old cover, straps attached, that actually makes it worthy of the “Plus” moniker, or not. I’ll let you know how that turns out.

-Alex

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Comments

same shit happened to me, still waiting on a response from them. I talked to Mindy, said she would look to see if they had any more of the original ones. If they don’t they should at least give a partial refund.

Me too. Just talked with a supervisor today who said that they sent me the correct product, but the online photo and description is in the process of being updated. I said that I am not at fault for ordering the product “as descibed” but being sent an “updated version” without my consent. I was told that I would have to send the “updated version” back to them at my expense. I also sent an email to Mindi. I either want the product I ordered or a full refund. I’ve done nothing wrong and am no magician, so I can’t wait till they tell me how it will fit back into the original packaging! Please keep us posted.

left another message today with a very familiar voice, took my info etc etc. said she would leave a message for “Mindy”….. *sigh*

Talked to Samantha today, requested a exchange. It all has to go thru Mindy before it gets approved, which means I’ll never get a call back, ill have to keep calling.

If anyone wants to pursue this, check the URL.

I would suggest to call your credit card company to dispute the cost if they didn’t provide the product as advertised.

Thank for sharing !

“I talked to Mindy, said she would look to see if they had any more of the original ones. If they don’t they should at least give a partial refund.”
You can read more about it?

took my info etc etc. said she would leave a message for

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